Case Study: Impala increases user activation by 100% with Userpilot

How Impala Increased User Activation by 100% Using Userpilot

Impala, a software platform focused on democratizing social impact data, needed a better way to guide users through onboarding without putting extra strain on its development team. To solve this, the company looked for a no-code onboarding tool that would give its customer success team more control over creating custom onboarding experiences.

Impala implemented Userpilot to build personalized onboarding flows, add a resource center, and analyze user behavior with analytics features like funnels and path analysis. With Userpilot, Impala increased user activation by 100%, with 46% of users who completed the walkthrough performing the key activation event versus 23% of users who were not shown the guide.

Impala

Sierra Szkrybalo

Partnerships and Customer Success Associate