Case Study: GrowthMentor cuts support tickets by 83% and boosts bookings 50% with Userpilot

How GrowthMentor Drastically Reduced Their Support Tickets by 83% with Userpilot

GrowthMentor, a 1:1 growth mentorship platform, was being overwhelmed by onboarding-related support tickets as it scaled — receiving about 25–30 tickets a day and averaging ~13 minutes of support time per mentor. To reduce this load, GrowthMentor engaged Userpilot to automate and streamline the onboarding experience.

Userpilot implemented in-app checklists and guided flows for mentors and mentees that automated setup, introduced key actions, and enabled user segmentation. As a result of Userpilot’s solution, support tickets dropped by 83% (to just 1–2 per day), mentee bookings increased by 50%, and GrowthMentor gained segmentation capabilities to improve future conversion efforts.

GrowthMentor