Case Study: CYBERBIZ improves feature adoption and reduces support tickets with Userpilot

How CYBERBIZ Revamped Their Admin Panel With Userpilot

CYBERBIZ, a Taiwan-based e-commerce platform, wanted to make its admin panel more intuitive and user-friendly so customers could complete tasks more efficiently. To support the redesign and launch new functionality effectively, the team turned to Userpilot for help with feature introductions, customer feedback collection, and prioritizing the right improvements.

Using Userpilot’s in-app messaging, surveys, and product analytics, CYBERBIZ announced new features, guided users with walkthroughs, recruited beta testers more easily, and tracked page views and session duration to inform redesign decisions. The results included improved new feature adoption, fewer support tickets, and better decision-making thanks to unified customer feedback and user data in Userpilot.

CYBERBIZ

Wei-Di Huang

Senior Product Manager