Case Study: Cledara boosts customer engagement with Userpilot

How Cledara Increased Customer Engagement in Just 1 Week With Userpilot

Cledara, a SaaS management platform, needed a scalable way to onboard and communicate with customers as its user base grew. Their high-touch onboarding model and limited internal segmentation made email-based communication ineffective, so they looked for a better in-app engagement solution and chose Userpilot.

Userpilot helped Cledara deliver targeted in-app feature announcements, communication flows, and NPS surveys. The result was faster customer engagement, with several dozen companies registering interest in a new feature within one week versus two months via email, plus improved message control and higher survey response rates.

Cledara

Gerard Masnou

Head of Support and Operations