Case Study: GrowthMentor reduces support tickets and boosts bookings with Userpilot

GrowthMentor cuts support tickets by 83% with Userpilot

GrowthMentor, an education and learning startup, faced challenges with a high volume of daily support tickets and a manual user onboarding process. To address this, they turned to Userpilot, a platform for in-app engagement, to help automate onboarding and improve user guidance.

By implementing Userpilot's no-code tools, GrowthMentor created tailored onboarding checklists and deployed targeted in-app messages and pop-ups. This solution drastically reduced their support tickets by 83%, cutting them from 20-25 per day to just 1-2. Furthermore, Userpilot helped automate their onboarding and led to a 50% increase in mentor call bookings, significantly improving user engagement and operational efficiency.

GrowthMentor