Case Study: Groupize boosts user adoption and reduces support load with Userpilot

Groupize rebuilds onboarding in 6 days with Userpilot

Groupize, a startup in the operations and field services industry, faced the challenge of improving its new user onboarding and reducing its basic customer support load. To address this, they turned to the vendor Userpilot and its in-app engagement features to create a more effective and interactive onboarding process.

Using Userpilot's no-code builder, Groupize implemented a solution featuring a gamified onboarding assistant named G.G. This was achieved through interactive walkthroughs, a self-serve resource center, and trackable onboarding checklists. The results for Groupize were significant: they reduced repetitive support tickets, increased user adoption, and their innovative G.G. assistant earned a nomination for a Skift Idea Award. Userpilot enabled them to build this entire new experience in just six days.

Groupize