Case Study: Cledara boosts customer engagement with Userpilot

Cledara increases customer engagement in 1 week with Userpilot

Cledara, a company in the operations and field services industry, faced the challenge of a resource-intensive, high-touch onboarding process. To increase customer engagement and streamline feedback collection, they sought a scalable solution and turned to Userpilot as an alternative to Intercom.

By implementing Userpilot's in-app engagement tools, including targeted messages and NPS surveys, Cledara achieved significant results in a very short time. They improved user engagement within just one week, increased feature adoption, and gathered more user feedback. This shift from email-based communication allowed them to register interest from several dozen companies for a new feature in one week, a process that previously would have taken two months.

Cledara