Case Study: ArmadaCare achieves 10x faster UX analysis with Userlytics AI Insights

ArmadaCare analyzes UX study results 10x faster with Userlytics

ArmadaCare, a provider of supplemental health insurance solutions, faced a challenge when developing a new member portal in-house. Without a dedicated UX researcher, VP of Marketing Michelle Johnson needed a way to conduct a full usability study and efficiently analyze two weeks of results. She turned to the vendor Userlytics for support.

Userlytics provided its UX Consulting team for study moderation and its AI Insights tool for analysis. This AI-powered workspace generated instant summaries and allowed Johnson to ask questions in natural language to quickly distill findings. The solution enabled ArmadaCare to analyze results 10x faster, reducing the time from a projected 10-20 hours of manual work to just 1-2 hours with Userlytics, while maintaining full confidence in the insights.

ArmadaCare