Case Study: Volksbank Lahr achieves faster response times and higher customer satisfaction with Userlike

Volksbank Lahr - Customer Case Study

Volksbank Lahr is a regional cooperative bank with a long history that faced rising demand for online banking from its customers. Its web service experience was not optimized—customers often waited for help with time‑sensitive issues like blocked or stolen cards—so the bank sought a simple, flexible, and compliant real‑time channel rather than an overly complex all‑in‑one solution.

They implemented Userlike live chat for its ease of use, fair pricing and strong support. After a short training period staff adopted the tool, Chat Butler handles overflow so no chats are lost, and customers now get quick answers across devices and Messenger. Usage and satisfaction improved, the bank plans to expand chat to more departments, and views live chat as a clear competitive advantage.

Volksbank Lahr

Florian Störk

Division Manager