Case Study: Statista achieves minutes‑long response times and 25% more handled inquiries with Userlike

Statista - Customer Case Study

Statista is an international statistics portal (founded 2007) serving millions of users with data across tens of thousands of topics. Before 2015 their support relied on phone, fax, email and web forms, and they wanted faster, more direct customer interactions — so they evaluated German providers and chose Userlike for its intuitive interface and strong analytics.

After adding live chat, response times fell from hours to minutes, email volume dropped, and the team handled at least 25% more inquiries per day. Customers became happier and service more efficient; live chat also accelerated decision-making and enabled upselling, with about 10% of purchase-related chats leading to sales of high-end corporate products.

Statista

Alexander Proske

IT and Product Manager