Case Study: e‑regio achieves faster, more personal customer support with Userlike

e-regio - Customer Case Study

e‑regio is a 220‑employee regional energy provider near Cologne offering electricity, gas, heat, smart‑home and e‑mobility services. As online traffic grew, the company needed a modern, easy‑to‑use customer contact channel to keep its customer‑centric approach competitive, so it sought a live chat solution that staff and customers could handle without extra complexity.

e‑regio implemented Userlike in 2016, using proactive chat (welcome after 20 seconds), widget customization, audio notifications and analytics, and reduced chat slots to match operator capacity. The team adapted quickly, post‑chat surveys show overwhelmingly positive feedback, and the company now delivers fast, low‑barrier support that modernizes its image and differentiates it from larger competitors.

e-regio

Christian Minks

Customer Service Manager