Case Study: De Laadkabel Shop achieves 80% chat-to-purchase conversion with Userlike Live Chat

De Laadkabel Shop - Customer Case Study

De Laadkabel Shop is a fast-growing European online retailer of electric-vehicle charging cables, offering the widest range, custom sizes and lowest-price guarantee across multiple country-specific sites. Because cables vary by car model, size and use case, many visitors were uncertain which product to buy and would leave the site rather than send an email or call, creating a need for immediate, knowledgeable customer contact.

De Laadkabel Shop added Userlike Live Chat via SEOshop to provide real-time help and to capture customer insights for better site communication. The chat both guides buyers to the right products and informs website improvements—driving strong commercial impact: 80% of visitors who chat end up purchasing, and customers frequently praise the chat support in reviews.