Case Study: Cyberport achieves 5x higher conversions with Userlike live chat

Cyberport - Customer Case Study

Cyberport, founded in 1999, is one of Germany’s leading consumer-electronics retailers with 14 shops in Germany and Austria and a strong online presence. Facing complex products that drive customers to seek advice, the company wanted a fast, personal channel to boost conversions and complement email, phone and social support—so they adopted live chat to provide instant, consultative service.

They chose Userlike (customer since 2013) for its browser-based Chat Panel, easy onboarding for 25 operators, customizable features and API integration. Agents can see customers’ pages and shopping carts in real time, collect ratings and reporting data, and deliver targeted support—resulting in a roughly fivefold increase in purchase likelihood for visitors who used chat.

Cyberport

Jens Lippert

Head of Customer Experience