Case Study: MULTIVAC achieves 15% increase in active users and reduced support requests with Userlane

Packaging solutions supplier achieves a 15% increase in active users

MULTIVAC, a global supplier of integrated packaging solutions, needed to transition its customer portal myMULTIVAC to a more modern platform while quickly onboarding around 8,000 users and reducing pressure on support staff. To familiarize customers with the new functionality and boost engagement, MULTIVAC partnered with Userlane to add easy-to-follow interactive guides directly into the application.

Userlane implemented interactive in-app guides and a test environment so MULTIVAC could refine the experience before full launch, speeding onboarding and reducing support requests. The Userlane solution helped onboard 8,000 myMULTIVAC users, drove a 15% increase in active users, significantly cut support cases, and freed key support teams to focus on further portal improvements.

MULTIVAC