Case Study: The Linde Group achieves 60% reduction in training costs and 2x faster supplier onboarding with Userlane

Maximizing the ROI of a Global Enterprise Software Rollout

The Linde Group, via its Linde Engineering division, struggled with time-consuming, ineffective supplier onboarding and training for its SupplierConnect platform—manuals and separate sessions didn’t provide executional, contextual help. To address this, they implemented Userlane’s step-by-step interactive guidance to improve onboarding and in-app support.

Userlane delivered in-app, contextual guidance, automated repetitive onboarding steps, added Promotions/Announcements and analytics, and provided links to step-by-step guides. Within three months The Linde Group onboarded over 120 suppliers and saw a 60% reduction in training costs, 2x faster supplier onboarding and a 48% decrease in support requests; Userlane also became a first-line support and communication tool.

The Linde Group

Markus Menth

IT Manager