Case Study: SCHUNK increases SAP Sales Cloud adoption and reduces training effort with Userlane

Manufacturer Leverages Interactive Guidance to Increase Software Adoption on Sap Sales Cloud

SCHUNK, a global manufacturer with thousands of products and several hundred salespeople, rolled out SAP Sales Cloud but faced low user adoption and high training overhead because the application was complex. The support team was overwhelmed producing and maintaining PDFs and newsletters, which increased training costs—so SCHUNK engaged Userlane to provide in‑app interactive guidance for SAP Sales Cloud.

Userlane implemented over 50 interactive, step‑by‑step guides directly inside the SAP application, replacing traditional manuals and creating a single source of training. As a result, SCHUNK saw a 10% increase in software usage within three months, a 50% reduction in time spent creating training materials, an 80% reduction in maintenance effort for updates, and more than 90% of users wanting to keep using the trainings—demonstrating measurable adoption and efficiency gains with Userlane.

SCHUNK

Stefan Pross

Director Sales DACH and Head of Sales Excellence