Case Study: SABIO automates user onboarding and boosts conversions by 70% and engagement by 80% with Userlane

How Sabio is Automating

SABIO, a Hamburg-based provider of knowledge management software, needed to scale onboarding without hiring costly support staff. Their static training documents were slow to create and update and didn’t drive enough product engagement, so SABIO turned to Userlane for automated in-app onboarding and guidance.

Userlane implemented an automated onboarding solution that let SABIO create and update interactive guides in minutes; three months after launch SABIO saw a 70% increase in conversion rate, about an 80% lift in user engagement, and daily knowledge-base searches rise from 4,000 to 20,000 (a 5x increase). SABIO has since expanded Userlane across departments to scale support and boost product adoption.

Sabio

Maria Kuhn

Product Owner