Case Study: Celonis halves training maintenance effort and boosts course completion to 80% with Userlane

Enhancing Customer Experience With Next-gen Guidance Software

Celonis, the market leader in AI‑enhanced Process Mining and Process Excellence, faced a challenge in keeping its Celonis Academy training up to date: fast innovation in the Intelligent Business Cloud (IBC) made video-only content quickly obsolete and costly to maintain. To create and maintain training content more efficiently and boost user engagement, Celonis turned to Userlane, deploying Userlane’s interactive step‑by‑step guidance and Virtual Assistant alongside their LMS videos.

Userlane was integrated into the Celonis Academy to combine theoretical videos with hands‑on interactive guides in the IBC and on‑demand support via the Virtual Assistant. This approach cut the effort to maintain and update training content by 50%, raised course completion to 80%, and improved user engagement and satisfaction by enabling quick updates and a more interactive, practical learning experience.

Celonis

David Jeggle

Head of Academy