Case Study: Drucker + Falk achieves higher user adoption and employee satisfaction with Userlane

Drucker + Falk increased user adoption and employee satisfaction

Drucker + Falk, a leading multifamily property management company, needed a cost-effective way to train and onboard employees directly inside Yardi Voyager without disrupting daily operations. They turned to **Userlane** to support company-specific ERP training and improve adoption as they scaled their people development efforts.

With Userlane’s **HEART Analytics** and **Engagement Suite**, Drucker + Falk improved usage visibility, identified friction points, and delivered in-app onboarding and continuous training inside Yardi Voyager. The result was **83% user adoption** and **82% employee satisfaction**, showing clear gains in both ERP adoption and employee experience.

Drucker + Falk

Jamika Bivens

Director of Training and Development