Case Study: Deutsche Bahn achieves 2x software ROI with Userlane

Deutsche Bahn boosts software ROI 2x with Userlane

Deutsche Bahn, a major railway operator in Germany, faced significant challenges in training its 300,000+ employees on numerous software applications. With high training costs and low software utilization, they needed a scalable solution to improve efficiency. They partnered with Userlane to implement its Interactive Guidance for a pilot on their Atlassian Jira installation.

Userlane's solution provided in-app, on-demand guidance that dramatically improved key metrics. The pilot resulted in a 97% task completion rate, a 5x increase in employee effectiveness, and close to 100% feature adoption. This success enabled Deutsche Bahn to achieve a 2x increase in their software ROI, leading them to plan a broader implementation of Userlane across the organization.

Deutsche Bahn