Case Study: BayernLB achieves 87% Microsoft Dynamics 365 adoption with Userlane

BayernLB increased software adoption in MS Dynamics 365 by 87%

BayernLB, one of Germany’s leading specialized banks, needed a better way to help 1,200 employees navigate complex and time-critical workflows in Microsoft Dynamics 365. The bank wanted to improve productivity and customer satisfaction without relying on traditional training alone.

Userlane helped BayernLB by deploying its Digital Adoption Platform and HEART Analytics to show how employees actually used Microsoft Dynamics 365 and where friction occurred. As a result, BayernLB achieved 87% user adoption across 1,200 employees and a 70% increase in efficiency, with faster completion of complex processes and fewer errors.

BayernLB

Markus Schacherl

Project leader of Digitalization