Case Study: Deutsche Bahn achieves 5x software adoption and 2x ROI with Userlane

Achieving maximum operation efficiency via successful software adoption

Deutsche Bahn, Germany’s largest railway operator with over 300,000 employees, faced high training costs, low software utilization and slow adoption across critical applications like Jira—challenges that threatened operational efficiency and scaled change management. To quickly scale training for technical operators and speed up software proficiency, Deutsche Bahn engaged Userlane’s interactive, in‑app performance guidance.

Userlane ran a pilot of on‑screen, on‑demand guidance in Jira and delivered measurable results: a 97% task completion rate, a 5× increase in employee effectiveness and a 2× increase in ROI from the software implementation. Userlane’s guidance drove near‑100% feature adoption (beginners using features rose from 26% to 100%), faster time‑to‑competency and high user satisfaction, leading Deutsche Bahn to plan wider rollout of Userlane across other applications.

Deutsche Bahn