Case Study: HELLA achieves 25% lower training costs and 74% higher user engagement with Userlane

A global automotive supplier decreases training costs by 25%

HELLA, a global automotive supplier and part of FORVIA with 36,000 employees, struggled to get users to adopt its new SAP Portfolio and Project Management (SAP PPM) system: instructor‑led training, e‑learning and manuals left employees without in‑app guidance, low visibility into usage, and inconsistent data entry across multiple user groups. To address these challenges HELLA deployed Userlane’s Digital Adoption Platform to provide real‑time, contextual help directly inside SAP PPM.

Userlane implemented in‑app interactive guidance, Tooltips, Announcements and an analytics dashboard to boost transparency, improve data quality and streamline communication. As a result, HELLA onboarded over 4,000 users, cut training efforts and costs by 25%, reduced training time by 15%, and achieved a 74% increase in in‑app user engagement — outcomes driven by Userlane’s platform and insights.

HELLA

Norman Läzer

Global Head of Engineering Excellence Electronics