Case Study: Vieworks achieves fewer support tickets and faster user onboarding with UserGuiding

Vieworks relieves Customer Service by effectively onboarding users with UserGuiding

Vieworks, a video marketing and customer engagement platform, was facing a surge in customer support requests because users were getting lost when creating rewarding campaigns. Seeking a low-maintenance way to educate users, Vieworks adopted UserGuiding to build onboarding flows and guide users through key tasks using UserGuiding’s Chrome extension.

After a quick implementation, Vieworks used UserGuiding to deploy interactive walkthroughs, onboarding checklists, and analytics to see where users stalled; the vendor’s drag-and-drop in-app guides made updates simple. As a result, Vieworks reported fewer support requests and saved substantial customer service time while improving onboarding visibility and user activation thanks to UserGuiding.

Vieworks

Chris Gale

Co-Founder