Case Study: Unico cuts customer onboarding time by 70% with UserGuiding

How Unico reduced customer onboarding time by almost 70%

Unico, a Brazilian IDTech company focused on digital identity and data security, needed to improve customer communication, increase user engagement, and streamline a costly onboarding process. As the company grew, its manual, stakeholder-heavy implementation model became increasingly time-consuming and difficult to scale.

Using UserGuiding’s customer onboarding and digital adoption platform, Unico created onboarding guides, improved communication with end users, and launched a self-onboarding journey for smaller clients. With UserGuiding, Unico cut complex project implementation from 55 working days to 21 days and reduced smaller-client onboarding from at least 20 working days to one week, lowering costs and cutting overall onboarding time by almost 70%.

Unico

Filipe Bertocco

Product Marketing Manager