Case Study: TimeSolv achieves increased user engagement and 10% higher survey completions with UserGuiding

How TimeSolv engages their users through in-app messages and surveys with UserGuiding

TimeSolv, a Minnesota–based legal time tracking and billing software, struggled to communicate with users inside their product because every in-app message or tooltip required lengthy developer time. Needing to move announcements, feature nudges, surveys and multi‑persona onboarding into the app, they turned to UserGuiding to avoid relying on their busy product team.

Using UserGuiding’s no‑code user onboarding platform, TimeSolv built hotspots, tooltips, announcement modals, product tours and in‑app surveys without developer support, moving communications from email into the product. The UserGuiding implementation simplified onboarding across user personas, sped up message rollout (vs. month‑long dev cycles), and produced measurable impact—more than a 10% increase in survey completions after switching to in‑app surveys.

TimeSolv

Scott Clansen

Marketing Director