Case Study: Sorted Services achieves automated, no-code user onboarding with UserGuiding

How Sorted Services automated their user onboarding without coding, with UserGuiding

Sorted Services, an Australian home services marketplace building a new Trader Portal to onboard utility traders, needed a no-code way to scale and standardize onboarding for large numbers of non-technical users. After rejecting Intercom and Userpilot for complexity or usability, Sorted Services chose UserGuiding to automate the onboarding experience on their Trader Portal.

UserGuiding delivered a simple, no-code toolkit—interactive walkthroughs, onboarding checklists, hotspots, feature highlights and help centers—that Sorted Services tested and fine‑tuned on the Trader Portal. Using UserGuiding, they automated onboarding so users consistently reached key activation moments and boosted product adoption; while no specific numeric metrics were provided, Sorted Services reports clear improvements in guided user activation and easier ongoing onboarding updates.

Sorted

Hani Ghaith

Partner Success Manager