Case Study: RAM (South African courier) achieves rapid, automated employee onboarding and seamless IT change management with UserGuiding

How RAM onboards employees and manages change with UserGuiding

RAM is a South African hand-to-hand courier and logistics company with over 40 branches and thousands of employees that needed to replace nearly all internal IT systems. Faced with the challenge of onboarding and training a geographically dispersed workforce quickly (in-person training was impractical), RAM turned to UserGuiding to support their change-management and employee training efforts.

UserGuiding delivered interactive product walkthroughs, onboarding checklists, just-in-time help and certification flows (including a branded guide character, “Sam from RAM”) to train users as they worked. By using UserGuiding, RAM automated onboarding, eliminated the need for classroom training across dispersed units, accelerated user adoption during the rollout, and issued certifications on completion—enabling rapid, scalable change with reduced time

RAM

Steven Friedman

Chief Information Officer