Case Study: Next Fit achieves an 80% reduction in demo calls with UserGuiding

How Next Fit reduced the need for demo calls by 80% with UserGuiding

Next Fit is a gym and fitness-center management software that struggled to scale user onboarding: they relied on hour-long video demo calls for multiple staff members (many of whom are not digitally native) and faced heavy support demand—especially around a complex payment module. To solve this, Next Fit turned to UserGuiding and its no-code interactive onboarding tools to replace manual demos and standardize personalized training.

UserGuiding delivered interactive, automated onboarding flows (product tours, tooltips, checklists and in-app resources) that users can complete at their own pace. As a result, Next Fit cut onboarding video calls by about 80%, reduced support tickets for the complex feature by 50% within a month, and doubled their customer base while ticket volume only rose 15%—all after implementing UserGuiding.

Next Fit

Douglas Waltricke

Chief Executive Officer