Case Study: Mazars streamlines client onboarding with UserGuiding

How Mazars virtually trains clients with UserGuiding’s personalized guides

Mazars, a leading international audit, tax, and advisory firm, needed a better way to train and onboard clients across borders inside its Signals collaboration platform. The challenge was to deliver visual, in-product learning that could scale globally and stay up to date as the platform evolved, without forcing users to leave the application.

Using UserGuiding, Mazars built interactive onboarding guides and a self-service help center directly in Signals, enabling autonomous, personalized training for clients. With UserGuiding, Mazars significantly reduced support requests about product functionality and created a scalable onboarding experience that can be easily updated for new features and services.

Mazars

Thanh Pham

Digital Business Transformation Marketing and Communication