Case Study: LogComex achieves 95% faster onboarding element creation with UserGuiding

How LogComex creates Onboarding Elements in 95% less time with UserGuiding

LogComex, a technology startup that provides intelligence for foreign trade, was struggling to create timely in-app onboarding and explanatory UX/UI elements because every change required developer time and inclusion in sprints. To move faster and reduce reliance on engineering, LogComex adopted UserGuiding’s no-code user onboarding platform to build product tours, tooltips, hotspots and resource centers without developer assistance.

Using UserGuiding, LogComex automated onboarding and made educational content available 24/7, while segmenting users and measuring performance with built-in analytics. The vendor’s solution eliminated the need for developer support and cut the time to create a simple tooltip from a full work‑week to about 30 minutes — a >95% reduction — driving higher adoption of features and reducing support friction.

LogComex

Malu Vasconcelos

Product Designer