Case Study: Ideta increases user session duration by 50% with UserGuiding

How Ideta increased their user session duration by 50% with UserGuiding

Ideta is a no-code platform for creating chatbots and voice bots, and it was struggling with onboarding users effectively. Before using UserGuiding, the team relied on online manuals and support articles sent by email, which were hard to engage with, slow to maintain, and didn’t help users learn inside the product.

With UserGuiding, Ideta implemented interactive product tours, tooltips, and NPS surveys to guide users directly in-app without needing developers. As a result, UserGuiding helped Ideta increase average user session duration by 50%, boost revenue by 6%, and improve NPS survey response rates by 25%.

ideta

Yanis Kerdjana

Co-Founder