Case Study: Grove HR achieves 24/7 automated onboarding and faster user adoption with UserGuiding

How Grove HR helps their users 24/7 with UserGuiding’s automated onboarding

Grove HR, an all‑in‑one HR platform serving 5,000+ SMBs, struggled to deliver interactive, timely onboarding and product education because their development team was always busy and in‑house guides were slow to build. To offer automated, 24/7 help and accelerate digital adoption for customers moving from pen‑and‑paper workflows, Grove HR turned to UserGuiding’s no‑code user onboarding platform.

Using UserGuiding, Grove HR created in‑app experiences—welcome modals with video, progressive profiling, announcement modals, interactive product tours and a Resource Center—without developer involvement. UserGuiding enabled Grove to provide repeatable, 24/7 guidance, reduce dependency on engineering, cut onboarding costs and improve product education and engagement for its users, turning the product into a one‑stop support experience.

Grove

Quynh Tran

Customer Success Lead