Case Study: Forvis Mazars saves time and reduces support costs with UserGuiding

How Forvis Mazars saved countless hours and reduced employee costs with UserGuiding’s interactive product tours in 3 years

Forvis Mazars, a global audit, tax, advisory, and consulting firm, needed a way to virtually train and onboard clients across borders without making them leave its Signals collaboration platform. The company wanted a self-serve, visual onboarding experience that could scale, reduce manual training, and keep guidance easy to update as the product evolved. UserGuiding was chosen to help deliver that in-app learning experience.

With UserGuiding, Forvis Mazars built interactive product tours, onboarding checklists, hotspots, and a self-help center to educate users directly inside Signals. The result was a major reduction in support requests, plus significant time and employee cost savings by eliminating countless hours of work across development, design, and product management over three years.

Forvis Mazars

Rob Vergeer

Programme Director of Signals