Case Study: CuePath Innovation achieves a 72% reduction in support calls with UserGuiding's self-serve onboarding

How Cuepath reduced support calls by 72% with UserGuiding’s self-serve user onboarding

CuePath Innovation, a Vancouver-based healthcare technology company focused on improving medication adherence for seniors, needed to reduce inbound support calls and scale onboarding and training while keeping costs low and the experience senior-friendly. They turned to UserGuiding for a self-serve user onboarding solution to help customers adopt the CuePath platform without heavy customer service intervention.

UserGuiding delivered no-code interactive guides, onboarding checklists, hotspots and a self-help center to walk users through tasks and answer common questions, enabling CuePath to automate support and training. After six months with UserGuiding, CuePath saw a 72% drop in support calls for common issues, faster onboarding times and notably higher engagement rates, making their service more scalable.

CuePath Innovation

Richard Abasta

Director of Partner Success