Case Study: Brian.study saves over $15K in 6 months with UserGuiding

How Brian.study saved more than $15K in 6 months with UserGuiding

Brian.study, an AI teaching assistant for students and teachers, struggled with a surge of repetitive support tickets after launch, especially from teachers who needed help with basic platform tasks like adding lessons, creating content, and adding team members. To reduce the growing support burden, they turned to UserGuiding and its self-service support tools, including an external knowledge base and in-app help center.

With UserGuiding, Brian.study built a structured knowledge base with dedicated spaces for teachers and students, added key articles and a resource center, and localized the content into English, German, and French. The result was over 6,000 knowledge base views in 6 months and more than $15,000 saved in support costs, while also improving self-service and reducing the need for long onboarding calls.

Brian.study

Ralph Forsbach

Co-Founder and CEO