Case Study: Activesoft gathers 8,500+ survey responses with UserGuiding

How Activesoft utilized UserGuiding’s in-app surveys to gather over 8,500 responses

Activesoft, a Brazilian SaaS company that provides school management software for private basic education institutions, needed a better way to onboard users and communicate product updates. Before UserGuiding, they relied on videos and email-heavy communication, which made onboarding longer and feedback collection fragmented.

Using UserGuiding’s in-app surveys, interactive guides, tooltips, and banners, Activesoft moved onboarding and communication directly into the product while creating a real feedback loop. With UserGuiding, they gathered over 8,500 survey responses in a little over a year, gained actionable user insights, and improved feature adoption and the overall user experience.

Activesoft

Juliana Ozeranski

Enablement Coordinator