Case Study: Eon Dental achieves 85% guide completion with UserGuiding

How Eon Dental personalized multilingual onboarding for doctors worldwide and achieved 85% guide completion rate

Eon Dental, a digital dental solutions and clear aligner manufacturer, needed a better way to onboard doctors across five languages, multiple roles, and different experience levels. Their existing process relied on developer-built hotspots and manual support, making it hard to keep onboarding consistent, localized, and scalable. They turned to UserGuiding to reduce developer dependency and deliver a more personalized onboarding experience.

Using UserGuiding, Eon Dental built no-code, multilingual onboarding flows with segmentation for orthodontists and GPs, session-based triggers, interactive walkthroughs, and smarter page-based feedback prompts. The result was a smoother onboarding experience for doctors worldwide, localization time cut from three hours to 30 minutes, guide completion rates improved by 7% quarter over quarter, and completion rates reaching as high as 85%.

Eon Dental

Yazan Al-Saif

Product Manager