Case Study: SpectrumVoIP achieves real-time NOC visibility and faster troubleshooting with Userful Video Wall

SpectrumVoIP - Customer Case Study

SpectrumVoIP, a Texas-based hosted PBX and VoIP provider, needed a better way to monitor its Network Operations Center (NOC) and support its unlimited client service commitment. Their existing five-screen video wall was difficult to manage, not flexible enough for the data they needed to display, and couldn’t scale to meet the company’s operational needs.

Userful provided a new video wall solution built on 27 Sony X90E 65-inch ultra-thin bezel displays. With Userful, SpectrumVoIP could quickly switch layouts, view multiple web-based sources at once, and display real-time data from call center queues, fleet maps, and two data centers. The result was faster troubleshooting, earlier issue detection, and stronger sales conversations—helping SpectrumVoIP win valuable accounts thanks to the impressive presentation of their support floor.

SpectrumVoIP

David Leidy

President