Case Study: Klevu achieves 50% faster onboarding with Userflow

Klevu cuts onboarding time by 50% with Userflow

Klevu, an AI-powered product discovery platform for e-commerce brands, faced challenges with a lengthy 45-60 day onboarding process, low feature adoption, and a high volume of basic support tickets overwhelming their team. To overcome these hurdles and streamline user adoption, Klevu turned to the no-code onboarding platform Userflow.

By implementing Userflow's guided flows, in-app announcements, and self-serve support resources, Klevu dramatically improved its user experience. The results were significant, including a 50% reduction in onboarding time, a 23% increase in app usage sessions, and a 45% rise in user participation. Userflow enabled Klevu to decrease support demand and successfully launch new programs, proving to be a catalyst for their growth.

Klevu