Case Study: IBM StreamSets improves customer self-service and onboarding with Userflow

IBM StreamSets builds onboarding 3x-4x more affordably with Userflow

IBM StreamSets, a platform for building smart data pipelines, was using an older digital adoption tool that was expensive and difficult to use. They were looking for a modern alternative from a vendor like Userflow to help their customers better self-serve and to get a better return on investment than building the functionality themselves.

By implementing Userflow, StreamSets quickly built robust onboarding flows and utilized surveys and no-code event tracking. The solution was 3-4 times more affordable than building in-house and led to customers being better able to self-serve, eliminating wait times for support responses. The team at StreamSets was particularly impressed with Userflow's user-friendly builder and amazing customer support.

IBM StreamSets