Case Study: IBM StreamSets achieves faster, more affordable digital adoption with Userflow

How StreamSets use Userflow for digital adoption of their product

StreamSets, a platform for building smart data pipelines, was using an older digital adoption tool that was expensive and difficult to use. They were looking for a modern alternative to help their customers better self-serve and to get a better return on investment than building the functionality themselves. This led them to evaluate Userflow.

Userflow provided a solution with its user-friendly and advanced flow builder for creating onboarding tours and product tours, along with additional features like surveys and no-code event tracking. The vendor's customer support was also highlighted as exceptional for helping with sophisticated use cases. As a result, StreamSets found Userflow to be 3x-4x more affordable than building a system in-house and their customers were able to better self-serve with the new adoption tools.

IBM StreamSets

Jonathan Brink

User Experience Lead