Case Study: 99designs achieves rapid global user insights with Userfeel

99Designs - Customer Case Study

99Designs is a global creative platform that’s connected more than one million freelance designers with clients. Faced with the challenge of running usability testing across a worldwide audience and recruiting participants without complex scheduling or third‑party recruiters, the 99Designs UX team turned to Userfeel for remote usability testing of live pages and simple prototypes.

Userfeel enabled 99Designs to run moderated and unmoderated remote tests, quickly find new users, and upload live pages or prototypes for fast feedback. The tests uncovered actionable insights — from key usability pain points to surprising delights (notably strong user affection for a small dinosaur animation, which they kept) — helping 99Designs iterate faster, reach a broader global sample, and reduce reliance on external recruiters.

99Designs

Tristan Le Breton

Product Designer & Art Director