Case Study: Hunch achieves consolidated marketing automation and advanced user-tracking with User.com

Why the Hunch team decided to switch from using Intercom to User.com

Hunch is a creative automation and media‑buying platform that produces personalized video and image ads at scale. As the company grew, Hunch moved away from Intercom and chose User.com for an all‑in‑one marketing automation and advanced cross‑channel user‑tracking platform, plus more growth‑friendly pricing and support for running campaigns.

User.com replaced many separate apps Hunch previously relied on by providing lead nurturing and scoring, email campaigns, live chat support, and task management in one place. Hunch reports streamlined workflows, better multi‑device user tracking and campaign control, and strong Customer Success and Premium Assistance from User.com, giving them more predictable costs and faster implementation of marketing automation.

Hunch

Filip Matekovic

Head of Marketing