Case Study: Pushnews achieves efficient scaling and time savings with User.com

How to scale efficiently with an All-In-One Marketing Platform? Pushnews uses User.com to save time and improve their efforts.

Pushnews is a fast-growing Portuguese push-notification provider that expanded into the Brazilian market and needed to scale customer support and marketing efficiently across many clients. After moving away from Intercom for cost reasons, Pushnews adopted User.com’s All-In-One Marketing Platform (Live Chat, CRM, Deals, SMS, Articles, Calendar and Marketing Automation) to consolidate tools and handle large-scale engagement needs.

Using User.com across their site and workflows—from Deals + CRM and the snooze feature to automated SMS reminders, onboarding sequences and marketing automation—Pushnews automated routine tasks, improved team collaboration and saved significant time. The results include onboarding email open rates above 50%, reduced churn through billing and subscription reminders, a platform supporting 7 billion notifications per month and a top client seeing an increase of 10 million visits per month thanks to Pushnews’ services powered by User.com.

Pushnews

Tomás Nápoles

Head Of Customer Success