Case Study: KRFTWRK achieves higher client conversions and seamless in-app communication with User.com

How to enhance your agency with Live Chat and Marketing Automation and drive conversion and customer communication.

KRFTWRK is a Toronto-based marketing and design agency that helps clients with branding, UX and product launches. Facing rising costs and limited product integration with their previous provider (Drift), KRFTWRK needed an affordable platform that combined Live Chat, Marketing Automation and in-app messaging to better support clients’ product-led marketing. They chose User.com to address those needs.

User.com delivered a unified set of tools — Live Chat, email campaigns, push notifications, CRM funnels and API-driven in-product integrations — that let KRFTWRK embed marketing directly into clients’ products. While no hard metrics were published, KRFTWRK reports lower cost versus Drift, stronger integration capabilities, and improved ability to drive customer communication, automations and conversion opportunities for their clients using User.com.

KRFTWRK

Justin Wood

Founder