Case Study: TimelinesAI achieves increased onboarding conversions and saves 2–3 hours daily with User.com

How to build a better user onboarding experience and increase conversions with marketing automation.

TimelinesAI is a web app that helps teams collaboratively manage outbound WhatsApp conversations, track team efficiency, and retain client communication history. Facing the challenge of onboarding users, collecting in-app feedback, sending contextual video guides, automating surveys and call invites — all without developer time — TimelinesAI moved from Intercom to User.com to find a more affordable, integrated solution that could handle multi-channel onboarding and support workflows.

User.com delivered an interconnected platform that automated onboarding flows, contextual emails and video messages, Google Forms surveys, and follow-up reminders, all tied to unified user data. The automations save TimelinesAI about 2–3 hours per day, increased user interactions and feedback frequency, and improved retention and conversions by streamlining communications and freeing the team to run personal demos and iterate toward product‑market fit.

TimelinesAI

Kyrylo Taranenko

Marketing Manager