Case Study: Bouncer achieves closer customer relationships and 40–50% onboarding open rates with User.com

How an email verification service leverages marketing automation to be much closer to their customers.

Bouncer, a user-friendly email verification application, was struggling with fragmented customer data and multiple point solutions for email sending, drip campaigns, live chat and CRM, which made it impossible to see a single customer history or focus consistently on users. To consolidate their stack and improve customer-facing workflows they adopted the User.com marketing automation platform (CRM, advanced tracking, live chat, campaigns and popups).

Using User.com’s tracking, segmentation and automation Bouncer built personalized onboarding drips, timed re‑engagement campaigns, in‑app live chat and targeted popups, giving the team a unified view of every user. The result: onboarding open rates rose to 40–50%, Bouncer preserved conversion rates and customer satisfaction while scaling ~500% YoY, eliminated errors from disparate systems and saved about 2 hours of work per day thanks to the User.com platform.

Bouncer

Izabela Harbarczyk

Growth Catalyst & Content Creator