Case Study: Vision6 reduces user feedback processing by 94% with Userback

Vision6 reduces user feedback processing by 94% with Userback

Vision6, a leading email software company, struggled with a lack of a centralized tool for managing user feedback. This caused their product team to waste hours each week organizing bug reports and feature requests that were scattered across emails and spreadsheets instead of acting on them.

By implementing Userback's feedback widget, Vision6 centralized the collection and management of all visual customer feedback. The solution automated their workflow, providing developers with contextual information like screenshots and browser data. As a result, Userback helped Vision6 reduce the time spent processing user feedback from 2-3 hours per week to under 10 minutes, a 94% reduction, allowing them to act on insights faster.

Vision6