Case Study: Supersonic achieves faster client feedback and stronger QA with Userback

Supersonic resolves feedback tickets 24–48 hours faster with Userback

Supersonic, a digital agency specializing in web design for landscaping businesses, faced challenges with an inefficient feedback process that delayed project launches. Before using Userback, their quality assurance was poor, with bugs often going unnoticed, and collecting client feedback involved lengthy meetings and scattered screenshots.

By implementing Userback's visual feedback tool, Supersonic integrated it with their project management systems to automate and streamline feedback collection. This solution from Userback led to quicker ticket resolution, improved client satisfaction, and a 9x increase in quality assurance issues caught before client demos.

Supersonic